MOTEL POLICY

We strive to provide our guests with an exceptionally clear, safe and friendly motel experience. The following motel policy has been established based on industry standards, management and operational procedures, and our personal experience of owning and operating The Relax Inn since 1994.

Smoking Policy

The Relax Inn has limited smoking rooms available. These rooms are marked as "smoking" and guest who stay in these rooms are asked to be respectful of the smoking policy. The Relax Inn has the right to charge any guest if the policy has been neglected. 

For all rooms that are marked as "non-smoking," we ask that guest do not expose or create an odor which is unhealthy and objectionable to other guests and our staff, these include odors that are difficult to remove from the air, carpet, walls, and furniture . We do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens (cartridges containing the liquid of nicotine), hookahs, incense, cooking/grilling, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils and/or synthetic products in our facility.

Guest are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, and/or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it could potentially affect others. 

Marijuana is prohibited at all times.

Guaranteed Reservations

All reservations must be guaranteed with a valid major credit card upon booking. Guest must be 21 years and older to book a room. We Accept Visa, MasterCard, American Express, and Discover Card. We do not charge your credit card at the time you make a reservation but your credit card guarantees your reservation. Please make sure that you receive a confirmation number when you make your reservation. 

 

Reservations must be cancelled 48 hours prior to your arrival date, in order to avoid a one (1) room night, plus tax cancellation fee. Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one (1) room night, plus tax will be charged to your credit card and the balance of your reservations will be refunded. 

 

The Relax Inn is not responsible for weather conditions, personal emergencies, or schedule changes.

Check-In Time: 2:00 pm

Check-Out Time: 11 AM

Check-in requirements

Guests must be at least 21 years of age to check in at The Relax Inn. In the interest of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days. Credit cards must be signed. Cash (USD) payment is welcomed with a signed and pre-authorized credit card, as well as a $75 deposit that will be returned to guest at check-out after room inspection. All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash upon check-out. 

Early check-in is offered based on availability. Please contact the Front Desk staff directly to inform the motel of your early arrival (360) 748-8608.

We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. Information regarding your license plate/car description is also gathered at check-in for security.

Checks and foreign currency are not accepted.

All rates are quoted in United States currency, plus tax. Rates may increase without notice. Rates as advertised on The Relax Inn website or any other website or promotional material are subject to change at any time and may increase or decrease at the motel’s discretion.  Rates are based on standard room (1-4 occupancy) and king are subject to availability.

Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time.  I.D. is required if you have lost your key and require a duplicate. Please return room keys to Front Desk at check-out. 

Check-out procedure

Room rental period expires at 11:00 a.m.

 

Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request.  

 

A charge may be applied for late checkout.

Guests who check out of the motel after 11:00 a.m. or prior to their scheduled departure date are subject to an early departure fee of one (1) night, plus tax.

Special requests

We will make every effort to honor special requests such as a specific room number, adjoining rooms, roll-away beds, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance. 

Limited ADA compliant guest rooms are available and should be reserved in advanced; please contact the motel directly at (360) 748-8608.

Housekeeping is provided daily between 9:00 AM - 2:00 PM

Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen.  Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your non-smoking room or brought a prohibited item into our facility, you will be fined, and evicted without any refund. 

Right to refuse service

The Relax Inn is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. The Relax Inn has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our motel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of Washington and the owners for the operation and management of the motel.

 

The Relax Inn will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the motel for an unlawful purpose; seeks to bring into the motel: an unlawfully possessed firearm; or similar, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to motel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by The Relax Inn for the operation and management of our motel.

Quiet Hours: 10:00 PM to 9:00 AM

If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times.  Doors should be opened and closed quietly.  

No visitors after 10:00 p.m.

Visitors must notify Front Desk upon their arrival.  Visitors must be accompanied by the registered guest at all times.  Visitors are not allowed to use guest amenities including the hot tub, continental breakfast, or Wi-Fi.  As a registered guest, you are responsible for your visitor at all times.

NO SHOW CHARGE

Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card.  You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled and refunded.

Lost & Found Policy

The Relax Inn assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (360) 748-8608 and we will try to assist you in locating your lost item. 

The Relax Inn is not responsible for any item left behind by a guest.  However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Reasonable effort will be made to notify the guest that an item has found.  Perishable items, underwear, and miscellaneous toiletries are discarded.

We would be happy to return your lost item(s) to you by United States Postal Service.  Your credit card will be charged packaging and postage, plus a $10.00 handling fee. A separate receipt will be mailed to you.  The Relax Inn Motel is not responsible for any item lost or misdirected during shipment by the United States Postal Service. Please contact the USPS Customer Service Department at 1-800-275-8777.

Alcohol Policy

Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room.  Alcohol is not allowed in public areas such as the lobby, parking lot, etc.  Alcohol consumed during special events served by a licensed caterer with permit to serve/sale alcohol is restricted to those 21 years old or older (valid photo identification required) and can only be consumed at that event venue.  

Firearm and Weapons

The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on motel premises. The Relax Inn recognize that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises.  The Relax Inn is private property.  Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto our motel premises for storage purposes only, with the understanding that they are personally responsible for following:

  • Guests must abide by all Federal, State, and local laws.

  • Firearm and weapons must be appropriately registered.

  • Firearms must be unloaded

  • No cleaning of firearms is permitted on motel premises.

  • Firearms and weapons must be safeguarded and secured in either a locked, hard sided firearm container or a soft gun case provided by the guest at all times and clearly labeled with their name and contact information.

  • No firearms or weapons in the breakfast area. 

  • Damages caused by arrowheads will be charged accordingly, please be careful. 

 

Guests and vendors who fail to abide by our policy may be asked to leave the motel premises, are subject to trespass and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are exempt from this policy.  It is our policy to promptly turn over any firearms left on the property to the Lewis County Sheriff's Office if we are unable to contact the owner.  Questions concerning these policies or its implementation may be addressed to the motel owners directly (360) 748-8606.

Damage discovered after check-out

Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.
 
DAMAGE TO ROOM:  Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to motel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest.  In extreme cases, criminal charges will be pursued.
 
DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
 
DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
The Relax Inn reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the motel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers.  Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the motel due to their actions and will be evicted from the motel.  Depending on the severity of the guest actions, law enforcement may become involved at the motel’s discretion.  Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the motel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

Terms & Conditions

The Relax Inn makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. The Relax Inn does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.

550 SW Parkland Drive

Chehalis, WA 98532  |  frontdesk@therelaxinn.com

Main: (360) 748 - 8608 | Fax: (360) 748 - 3224

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